Several prominent travel gurus say it’s too early to “book away” from American. They say the number of canceled flights is still small and that American can find room on other planes for displaced passengers.
The airline expects to cancel up to 2 percent of its total flights through the end of October because of a dispute with pilots. Even if passengers find other flights, it’s a setback for American, which is struggling to reverse years of heavy losses.
American executives believe pilots are calling in sick and crews are slowing operations by filing huge numbers of maintenance reports to punish the company for imposing tough cost-cutting measures as part of its bankruptcy reorganization.
The union insists pilots are reporting to work as usual, and it blames the cancelations on company mismanagement and problems with old planes.
American has already canceled 300 flights this week, or 1.25 percent of its schedule. That number is sure to rise. On Sunday and Monday, American scrapped more than 5 percent of its flights.
The percentage of American flights arriving late has ballooned. On Sunday, Monday and Tuesday, fewer than half its flights arrived on time, according to flight-tracking service FlightStats.com.
At midday Thursday, 62 percent of American flights were on time, compared with at least 90 percent at United, Delta and US Airways, FlightStats’ figures showed.
Bruce Hicks, a spokesman for parent company AMR Corp. blamed pilot sick leave, which he said is running 20 percent higher than a year ago. There has also been a “significant” increase in pilots calling in maintenance requests, often right before scheduled departure, he added.
Hicks said American has enough pilots and until recently had been posting its best on-time numbers in years. He said the airline was contacting passengers and giving them options such as letting them fly standby on earlier flights at no extra charge.