Heins took the stage Tuesday at a conference for mobile applications developers to rally support for the upcoming release of BlackBerry 10, a new operating system that Research In Motion Ltd. is touting as its salvation after years of blundering.
The gathering in San Jose, Calif., served as the equivalent of a revival meeting for RIM. The Canadian company has been laying off thousands of workers to offset growing losses after being outmaneuvered by iPhone maker Apple Inc. and other phone makers relying on Google Inc.’s Android software.
“We recognize the need for change,” said Heins, who was promoted to CEO in January as RIM’s troubles deepened. “There is a new energy and a lot of fighting spirit at RIM.”
Heins and other top RIM executives used the conference to provide a glimpse at some of BlackBerry 10’s new features. The redesigned software won’t hit the market until a still-unscheduled date early next year.
That means RIM’s new software won’t be available during the holiday shopping season, costing the company more sales during a period when millions of people are expected to be snapping up the latest iPhone, Android device and even a new handset from another struggling mobile phone company, Nokia, that is tying its fate to Microsoft’s latest Windows software.
Despite RIM’s missteps, the BlackBerry still commands a huge following with about 80 million subscribers, thanks mostly to its appeal to corporate customers who like the device’s security and compatibility with their email systems.
Heins did his best to argue that the BlackBerry 10 will be worth the wait.
“We are committed to making BlackBerry 10 an inflection point in mobile computing,” Heins said.
The system is being designed to make it easier to find and use multiple applications simultaneously by swiping a finger across the phone’s display screen instead of having to press on a home button to navigate through a menu of programs, like the iPhone requires. All notifications from various applications are supposed to be sent a central point known as the BlackBerry Hub.
In an attempt to cater to its main customer base of business users, RIM also promises BlackBerry 10 will offer more security features, better calendar management features and more tools to connect with other workers.